˅ General Information
˅ Products
˅ Orders
˅ Payment
˅ Delivery
˅ Self Collection
˅ Outlets
˅ Gifts

 

GENERAL INFORMATION 
Who is Thirsty?
Thirsty is Singapore's leading importer and retailer of speciality craft beers and premium ciders - we carry none of the generic, mass-market swills! But we don't just sell beer, we're on a mission to change Singapore one glass at a time. Our goal is to introduce, educate and provide you with an affordable access to delicious craft beers. We also provide beer delivery services via our online store at www.thirsty.com.sg

What is craft beer?
To put it simply, craft beers are the better, tastier alternative to mainstream commercial beers. Craft beers are beers with distinctive characters, flavours and aroma. Unlike mega-brewery corporations, craft beers are hand-brewed in small quantities, by brewers who are passionate about making great tasting beers. These craft brewers put a lot of effort and innovation in their creations and unique recipes. Hence, craft beers have a lot of emphasis on flavour and quality. They are, after all, brewed with only the best, freshest natural ingredients!

I'm a craft beer beginner, I don't know which beers to try! Any help?
Firstly, welcome to the craft beer revolution! You can start by ordering one of our Mixed Cases here. These mixed cases are like taster sets that allow you to sample up to 12 different beers at prices from S$62 and above.

 

PRODUCTS
What is the shelf life of craft beers? 
Craft beers are fresh products and unlike mass-market beers, they are not pasteurised. Craft brewers use a variety of freshness or dating methods. Some brewers print bottling date, others print best-by date, while many do not even print any date as it is not required to date alcoholic products in certain countries. There are also beers that can be aged, which are printed with a 'best after' or 'enjoy after' date. 
While bottling dates are self-explanatory, the best-by dates may cause some confusion. Firstly, best-by dates of these craft bees are not the same as expiry dates, they are the 'freshness date' that indicates the timeframe in which the brewer intends the beer to be consumed at its prime. Depending on beer style, the printed best-by date of craft beer is typically 3 - 6 months after bottling, which is far shorter than most mass-market beers which are typically dated 12 months after production.
Hence, don't be alarmed when you see craft beers nearing or pass the date, it only means that it is approaching its 3 - 6 months life. It is still safe to consume craft beer after their best-by date, especially since no harmful pathogens can grow because beer contains alcohol. The beer taste and aroma, however, may start to change slightly but this is highly dependant on how the beer is stored. We always ship and store our beers at refrigeration so we will recommend you to store yours at cool temperatures and away from sunlight too.
In summary, generally it is, best to drink your beers sooner rather than later to taste the freshest beers, unless it is a beer meant for ageing. Generally, the higher the alcohol content of the beer and the darker the beer, the less you need to be concerned with best-by dates. If you are unsure, please feel free to email us at drink@thirsty.com.sg for further clarification!

How should I store my craft beer?
Life and beer are very similar, chill for best results. 

Do you have any gluten-free or gluten-removed beer?
Yes! Shop our gluten-removed beer collection here. Ciders are also a very good alternative for gluten-intolerant people and those that are on a gluten-free diet, shop our cider collection here.

What is a 'hoppy' or a 'malty' beer?
'Hoppy' and 'malty' are terms to describe a beer flavour.
A 'hoppy' beer is one rich with the fragrance of hops, which are green, leafy flowers of the humulus lupulus plant. Hops flavour beers with bitter, fruity or floral notes. You'll find hoppy beers in most Pale Ales and IPAs.
A 'malty' beer, on the other hand, has a flavour profile of roasty, biscuity, nutty, cereal, toasty, caramel, and sometimes even chocolately. You'll find malty beers in Amber, Browns, Porter and Stouts.

I couldn't find a particular craft beer brand in your store, are you able to source for and bring it in?
We might be able to help you! Drop us an email at drink@thirsty.com.sg and we'll see what we can do.

 

ORDERS
Are there any restrictions to the number of bottles that I can order?
Nope, there is no minimum or maximum orders. You can purchase just 1 bottle of beer or as many as you wish. We do however, encourage you to purchase in packs of 6, 12 or 24 (and multiples above, of course ;)) in order to maximise the packing of your box. 

Can I mix and match my beers?
Yes! You can mix and match any number of any products in your order. Time to customise your own 6, 12 or 24 pack!

I changed my mind. Can I change or cancel my order?
Generally, no, orders cannot be cancelled or changed. However, we might be able to accommodate your request of changing an order if we are informed in time. Do note that the changed order should be of the same (or higher in) value as your submitted order. We also reserve the right to reject cancellations or changes for operational reasons!

I submitted an incorrect address in my order! What should I do?
Please inform us immediately by emailing orders@thirsty.com.sg!

 

PAYMENT
What is your store's currency?
All prices and transactions in our store are quoted in Singapore Dollars and will be shown as S$ or SGD or $.

What payment modes do you accept?
We accept only Shopify Payments, which also supports major credit/debit cards via Visa, MasterCard and American Express.

 

DELIVERY
What are your delivery terms?
Orders will be processed and delivered only after we have confirmed and received the customer's payment. Your beers are typically ready to be delivered on the 3rd day after confirmation of order.

Where do you deliver?
We currently only deliver within Singapore and each delivery is on a single location per order basis. Do make sure that the address you provided upon checkout is accurate! We do not ship internationally or to addresses outside of Singapore.

What are your delivery rates?
We offer free delivery for a one-time purchase that is equal to or more than $60. For orders less than $60, a $10 delivery charge will apply.  

What are your delivery schedules?
We deliver every day except on Sundays, Public Holidays and eve of Public Holidays. Here are our delivery schedules:

Monday to Saturday	Sundays & Eve of / Public Holidays
Afternoon, 2pm - 6pm	No delivery
Evening, 6pm - 10pm	No delivery

Who does the delivery?
We currently use a 3rd party delivery service to dispatch all our deliveries.

What happens if I miss a delivery?
Fret not! If you miss a delivery, our delivery will call to inquire if he can leave your parcel on your doorstep, if not, you will receive an email or call from us to reschedule for a 2nd delivery attempt. However, do note that there will be a re-delivery charge of $15, so try to have someone to receive the parcel!

Will you call before making a delivery?
For safety and efficiency reasons, our drivers will not call prior to a delivery, unless specifically requested. 

Can you deliver to restricted zones or PO boxes?
Unfortunately, we are not able to deliver to PO boxes or to restricted zones such as army camps, ports and airports.

Can I get someone to receive the delivery on my behalf?
Sure. All delivery recipients must be aged 18 and above though. We will deliver to the stated location and ask for the recipient to sign off the Delivery Order Form as an order completion acknowledgement. So please check your package carefully!

I didn't get my delivery! What's going on?
Please inform us by emailing orders@thirsty.com.sg to investigate. You can also call our Anchorpoint outlet, which processes all Thirsty online orders, at +65 9234 7216, between 10am - 10pm if you wish to speak to our staff. In the meantime, do check with your family members if they have received the parcel on your behalf. 

Do you deliver chilled beer?
Unfortunately, not at the moment!

 

SELF COLLECTION
Can I pick up my purchase at your retail outlets?
Self-collection will soon be available at our warehouse - date to be confirmed! A $1 packing charge will apply if you choose this option of picking up your orders at our warehouse outlet. 

Monday to Friday	Saturdays	Sundays & Public Holidays
9.30am - 5.30pm	9.30am - 12.30pm	Closed

Address: 8 Lorong Bakar Batu, #04-09, Singapore 348743 

 

OUTLETS
Do you have a physical store?
Yes! We currently have 4 outlets, click here for more information!

 

What payment modes do you accept in your retail outlets?
We accept cash, NETS, credit card and Grabpay payments in all our outlets!

 

GIFTS
Do you provide gifting services?
We do and it's for free! But note that it will simply be just a ribbon tied around the beer box. Please tick the "Gift Wrapping" box on the Shopping Cart page and write your gift message (if any).

But what if it's a surprise gift?
We will still send an Order Confirmation email for all orders and we might also need to contact you to clarify matters related to your order. So if it is a surprise gift, please provide your own email and phone number but provide the gift recipient's name and shipping address at checkout. 

Do you have gift vouchers?
Yes, we do! Physical gift cards come in denominations of $50 and can only be purchased at our retail outlets. E-gift cards come in denominations of $10, $50, $100 and $200, and will be sent to the gift recipient via e-mail, you can purchase our e-gift card here.