FAQ

Thirsty knows better beer, and we want everyone to know too. Since 2012, we’ve been working towards making craft beer in Singapore fun, fresh, and accessible to all. Why choose to drink normal when you can experience incredible for less? Read more at our About Us page or follow us on our Social Meda pages: Instagram and Facebook!

Simply put, craft beers are the more delicious alternative to mainstream, mass-market beers. Craft beer is much more diverse in styles and distinctive in characters, flavours and aroma. Craft beers are usually brewed in smaller quantities by passionate brewers who care more about quality than quantity.

The legal drinking age in Singapore is 18 years old! Hence, our alcoholic products can only be ordered, received and consumed by customers aged 18 and above.

There aren't any! Instead of making our customers work to get discounts, we offer lowest prices everyday for every customer. There are no gimmicks, no hunting for promo codes, no discount rules and no points to earn – just straight-up good prices all day for everyone. We're so confident of our prices that we even have a Price Match Guarantee!

After you have checked out and successfully made payment, you will automatically receive an Order Confirmation email that will acknowledge and provide a summary of your order. So if you did not receive this email in either your inbox or spam folder, kindly email us at orders@thirsty.com.sg and we'll look into the matter right away.

You can! BUT only if we are informed in time. Order amendments are subject to product availability, shipping status and other operational limitations. Most of the time, we will be able to accommodate your request if your order has not been shipped. Please note that order cancellations will be refunded in store credit (in the form of a digital gift card), and that we reserve the right to reject any cancellations or changes.

Inform us! Let us know what needs to be changed by replying to your Order Confirmation email. If your order hasn't been shipped, there might still be time to make changes, if not, we will most likely have to reschedule your delivery.

We can't – but it isn't because we don't want to! Our website has a built-in risk analysis that is conducted only once at checkout. This conduct helps to veer away inaccurate reports and potentially high-risk orders, which will help to protect both our data and your card. Hence, no edits can be made after a transaction has gone through. Nonetheless, what's most important in your order is that the Shipping Address is accurate – as that's what we require to ensure a smooth delivery.

We strive to always keep our inventory as accurate as possible and to do our best to fulfil 100% of your order. However, if we are unable to fulfil an item in your order for any reason, we will call or email to inform you about it and you can then choose to either get a replacement item of the same value or remove it from your order. 

Nope, you can't for two reasons: 1) In light of the current pandemic, we're limiting access to our warehouse and only authorised personnels are allowed to enter, 2) Our warehouse is not equipped to accept any form of payment. So stay home, order online then let us deliver and do the heavy lifting for you!

Yes, we currently accept only Shopify Payments, which supports major credit or debit cards like Visa, MasterCard, American Express, etc. Shopify Payments also provides for Shop Pay, which is an express checkout payment platform for users of Apple Pay and Google Pay.

Sure! Our price list is what you see on our website, which is as competitive as any other craft beer distributor in Singapore for comparable products. Plenty of F&B, retail and corporate companies purchase directly from our website as well and they often get wholesale prices by purchasing either by the multipacks or cases/cartons. You can mix and match anything in a single order and delivery is free if it hits above $49 – which is more flexible and much lower than any other wholesaler in Singapore respectively! Do note that we do not provide samples and deal only in prepayment terms.

We offer free delivery for a one-time purchase (to a single location) that is equal to or more than $49. For orders less than $49, a $10 delivery charge will apply.

We deliver every day including on Public Holidays. Here are our delivery timeslots:

No, we are unable to deliver at a specific time. This is because our drivers follow a daily-changing, pre-planned route which helps to ensure efficient and timely delivery for every order at the most cost-effective way.

Generally yes unless otherwise stated! We would usually make announcements on our Facebook, Instagram or Website's homepage.

No, we operate on a single delivery location per order basis.

Not at the moment. We currently only deliver within Singapore.

Unfortunately, we are not able to deliver to PO boxes or to restricted zones such as army camps, ports and airports.

Yes, sure! Select that option during the checkout process and give us a call at 92347216 (or email us at orders@thirsty.com.sg) to confirm your pick up timing!

Unfortunately, not at the moment!

Orders will be processed and delivered only after we have confirmed and received your payment. Your beers will be delivered in the timeslot and date of your choosing – which can be as soon as within a few hours after your purchase.

We currently work with independent delivery agents to dispatch all our deliveries.

To ensure a timely and accurate delivery, our 3rd party logistic partners has trained their independent delivery agents to follow a set of Standard Operating Procedures (SOP) during delivery. These SOPs may include calling the recipient to clarify delivery instructions, asking for the recipient's signature to sign off the delivery, and/or taking a photo of the parcel being left at the recipient's doorstep. Please be rest assured that these are standard protocols and after the delivery is completed, these details will be securely kept in our 3rd party logistic partner's system, allowing no one else, including the delivery agent, to get access to.

If you miss a delivery, the delivery driver will call to inquire if he can leave your parcel on your doorstep (so please ensure that you left a local +65 phone number while making your order). Should the call not get through or if the package was rejected, you will soon receive a follow-up email or call from us to reschedule for a 2nd delivery attempt. However, do note that there will be a re-delivery charge of $10, so try to have someone (above the age of 18) to receive the parcel.

They can, but you got to let us know that you require this service in your order notes.

Sure. All delivery recipients must be aged 18 and above though. Please note that the recipient will need to sign off the package as an acknowledgement of order completion.

Please inform us by replying to your Shipping Confirmation email or emailing orders@thirsty.com.sg with your Order Number, and will launch into an investigation immediately. While you wait for us to get back to you, do check if anyone else in the same address has helped to receive the parcel on your behalf.

We're terribly sorry for this incident! Please inform us by replying to your Shipping Confirmation email or emailing orders@thirsty.com.sg with your Order Number, to get this sorted out and fixed.

At the moment, no, but you can still include a gift message in your order! Your gift message will be printed on a simple Thirsty card and placed inside the box, along with your beers, ciders or wines.

In the shipping address, you should include a phone number that our delivery drivers can reach when he is making the delivery. This is because deliveries has to be signed off or acknowledged by the recipient. In the billing address, and in the customer contact info, you should leave your phone number in the case that we need to contact you to clarify matters related to your order.

Worry not! There is only a packing list that your recipient can refer to, no prices on it!

Yes, we do! We've got e-Gift cards that you can purchase online and get it emailed straight to your lucky recipient. The e-gift cards come in denominations of $50, $100 as well as $150 and if you need them in a different denomination, just email us at orders@thirsty.com.sg and we'll get it done for you. Please note that e-Gift cards can only be redeemed online at www.thirsty.com.sg.

When you purchase an e-gift card, an email will be sent to you and that email will come with a unique code. Copy that code and paste it at the Check Out page after you are done shopping at www.thirsty.com.sg, and you will see that the e-gift card has been applied to your order.

Yes, provided there is still a balance remaining in the card.

No, you can't reload a gift card.

At the moment, you won't be able to check your own gift card balance, so just send us an email at orders@thirsty.com.sg, let us know your e-gift card's unique code and we'll get back to you with the information as soon as possible.

No, discount codes cannot be applied to e-gift card purchases.

Yes. e-Gift cards are a form of payment.