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Free same-day delivery for orders above $49!

FAQ

General Information

  • Who is Thirsty?

    Thirsty knows better beer, and we want everyone to know too. Since 2012, we’ve been working towards making craft beer in Singapore fun, fresh, and accessible to all. Why choose to drink normal when you can experience incredible for less? Read more at our About Us page or follow us on our Social Meda pages: Instagram and Facebook!

  • What is craft beer?

    Simply put, craft beers are the more delicious alternative to mainstream, mass-market beers. Craft beer is much more diverse in styles and distinctive in characters, flavours and aroma. Craft beers are usually brewed in smaller quantities by passionate brewers who care more about quality than quantity.

  • Can I drink beer after my vaccination?

    It's best to stay away from alcohol 24 hours before and after your vaccination. Don't worry, we'll always have enough beers for you so go ahead and take a break from the booze.

Orders

  • What is the legal age to purchase beer from your store?

    The legal drinking age in Singapore is 18 years old! Hence, our alcoholic products can only be ordered, received and consumed by customers aged 18 and above.

  • Are there any promo codes that I can use?

    There aren't any! Instead of making our customers work to get discounts, we offer lowest prices everyday for every customer. There are no gimmicks, no hunting for promo codes, no discount rules and no points to earn – just straight-up good prices all day for everyone. We're so confident of our prices that we even have a Price Match Guarantee!

  • How do I know if my order has been confirmed?

    After you have checked out and successfully made payment, you will automatically receive an Order Confirmation email that will acknowledge and provide a summary of your order. So if you did not receive this email in either your inbox or spam folder, kindly email us at orders@thirsty.com.sg and we'll look into the matter right away.

  • I changed my mind. Can I modify my order or cancel it completely?

    You can! BUT only if we are informed in time. Order amendments are subject to product availability, shipping status and other operational limitations. Most of the time, we will be able to accommodate your request if your order has not been shipped. Please note that order cancellations will be refunded in store credit (in the form of a digital gift card), and that we reserve the right to reject any cancellations or changes.

  • I made a mistake and need to change the delivery address / date / timeslot in my order! What should I do?

    Inform us! Let us know what needs to be changed by replying to your Order Confirmation email. If your order hasn't been shipped, there might still be time to make changes, if not, we will most likely have to reschedule your delivery.

  • I accidentally keyed in the wrong billing address! Can you help to amend it?

    We can't – but it isn't because we don't want to! Our website has a built-in risk analysis that is conducted only once at checkout. This conduct helps to veer away inaccurate reports and potentially high-risk orders, which will help to protect both our data and your card. Hence, no edits can be made after a transaction has gone through. Nonetheless, what's most important in your order is that the Shipping Address is accurate – as that's what we require to ensure a smooth delivery.

  • How accurate is the stock availability?

    We strive to always keep our inventory as accurate as possible and to do our best to fulfil 100% of your order. However, if we are unable to fulfil an item in your order for any reason, we will call or email to inform you about it and you can then choose to either get a replacement item of the same value or remove it from your order. 

  • Can I browse and purchase beers at your warehouse instead of shopping online?

    Nope, you can't for two reasons: 1) In light of the current pandemic, we're limiting access to our warehouse and only authorised personnels are allowed to enter, 2) Our warehouse is not equipped to accept any form of payment. So stay home, order online then let us deliver and do the heavy lifting for you!

  • Do you only accept Credit Card payments on your website?

    Yes, we currently accept only Shopify Payments, which supports major credit or debit cards like Visa, MasterCard, American Express, etc. Shopify Payments also provides for Shop Pay, which is an express checkout payment platform for users of Apple Pay and Google Pay.

  • Do you supply wholesale?

    Sure! Our price list is what you see on our website, which is as competitive as any other craft beer distributor in Singapore for comparable products. Plenty of F&B, retail and corporate companies purchase directly from our website as well and they often get wholesale prices by purchasing either by the multipacks or cases/cartons. You can mix and match anything in a single order and delivery is free if it hits above $49 – which is more flexible and much lower than any other wholesaler in Singapore respectively! Do note that we do not provide samples and deal only in prepayment terms.

  • I am looking to order corporate gifts. Can you customise a selection of beers for my colleagues / staff / clients / partners?

    Sure! Please email into orders@thirsty.com.sg and we'll see what we can do for you.

Delivery

  • What are your delivery rates?

    We offer free delivery (to one location) for any single order that is $49 or above. For orders less than $49, a $10 delivery charge will apply.

Delivery

  • What are your delivery rates?

    We offer free delivery for a one-time purchase (to a single location) that is equal to or more than $49. For orders less than $49, a $10 delivery charge will apply.

  • What are your available delivery timeslots?

    We deliver every day including on Public Holidays. Here are our delivery timeslots:

    Monday to Sunday Order Cut-off Time for Same-Day Deliveries
    11am - 3pm
    9am
    2pm - 6pm
    9am
    6pm - 10pm
    4pm

  • What is the cut-off time for same-day deliveries?

    Order cut-off time Earliest same-day delivery timeslot
    9am
    11am - 3pm or 2pm - 6pm
    4pm
    6pm - 10pm

    Subject to delivery slot availabilities!

  • Are you able to deliver at a specific time instead of a timeslot?

    No, we are unable to deliver at a specific time. This is because our drivers follow a daily-changing, pre-planned route which helps to ensure efficient and timely delivery for every order at the most cost-effective way.

  • Do you deliver on public holidays?

    Generally yes unless otherwise stated! We would usually make announcements on our Facebook, Instagram or Website's homepage.

  • Do you deliver to multiple addresses?

    No, we operate on a single delivery location per order basis.

  • Can you deliver out of Singapore?

    Not at the moment. We currently only deliver within Singapore.

  • Can you deliver to "restricted zones" or to PO boxes?

    Unfortunately, we are not able to deliver to PO boxes or to restricted zones such as army camps, ports and airports.

  • Can I self-collect my purchase at your warehouse?

    Yes, sure! Select that option during the checkout process and give us a call at 92347216 (or email us at orders@thirsty.com.sg) to confirm your pick up timing!

  • Do you deliver chilled beer?

    Unfortunately, not at the moment!

  • When will you deliver my order?

    Orders will be processed and delivered only after we have confirmed and received your payment. Your beers will be delivered in the timeslot and date of your choosing – which can be as soon as within a few hours after your purchase.

  • Who does the delivery?

    We currently work with independent delivery agents to dispatch all our deliveries.

  • What are the delivery agent's procedures?

    To ensure a timely and accurate delivery, our 3rd party logistic partners has trained their independent delivery agents to follow a set of Standard Operating Procedures (SOP) during delivery. These SOPs may include calling the recipient to clarify delivery instructions, asking for the recipient's signature to sign off the delivery, and/or taking a photo of the parcel being left at the recipient's doorstep. Please be rest assured that these are standard protocols and after the delivery is completed, these details will be securely kept in our 3rd party logistic partner's system, allowing no one else, including the delivery agent, to get access to.

  • What happens if I miss a delivery?

    If you miss a delivery, the delivery driver will call to inquire if he can leave your parcel on your doorstep (so please ensure that you left a local +65 phone number while making your order). Should the call not get through or if the package was rejected, you will soon receive a follow-up email or call from us to reschedule for a 2nd delivery attempt. However, do note that there will be a re-delivery charge of $10, so try to have someone (above the age of 18) to receive the parcel.

  • Will the delivery driver call or send me a text before making the delivery?

    They can, but you got to let us know that you require this service in your order notes.

  • Can I get someone to receive the delivery on my behalf?

    Sure. All delivery recipients must be aged 18 and above though. Please note that the recipient will need to sign off the package as an acknowledgement of order completion.

  • I didn't get my delivery! It's late! What's going on?

    Please inform us by replying to your Shipping Confirmation email or emailing orders@thirsty.com.sg with your Order Number, and will launch into an investigation immediately. While you wait for us to get back to you, do check if anyone else in the same address has helped to receive the parcel on your behalf.

  • I received my delivery but the items are wrong. Please help?

    We're terribly sorry for this incident! Please inform us by replying to your Shipping Confirmation email or emailing orders@thirsty.com.sg with your Order Number, to get this sorted out and fixed.

  • I received my beers correctly but why are they in packed a different 6-pack carrier packaging?

    This is done so as part of our efforts to Reduce, Reuse and Recycle. These 6-pack beer carriers are made of recycled paper and occasionally when we have or get extras from the breweries, we would reuse them to pack your order. This also helps us do away with the need for carton partitions, hence reducing wastage.

Gifts

  • Do you provide gift wrapping services?

    At the moment, no, but you can still include a gift message in your order! Your gift message will be printed on a simple Thirsty card and placed inside the box, along with your beers, ciders or wines.

  • I would like to send a surprise gift, what contact number should I list?

    In the shipping address, you should include a phone number that our delivery drivers can reach when he is making the delivery. This is because deliveries has to be signed off or acknowledged by the recipient. In the billing address, and in the customer contact info, you should leave your phone number in the case that we need to contact you to clarify matters related to your order.

  • My order is a gift, could you please leave out the receipt?

    Worry not! There is only a packing list that your recipient can refer to, no prices on it!

  • Do you have gift vouchers?

    Yes, we do! We've got e-Gift cards that you can purchase online and get it emailed straight to your lucky recipient. The e-gift cards come in denominations of $50, $100 as well as $150 and if you need them in a different denomination, just email us at orders@thirsty.com.sg and we'll get it done for you. Please note that e-Gift cards can only be redeemed online at www.thirsty.com.sg.

  • How do I use the e-gift card?

    When you purchase an e-gift card, an email will be sent to you and that email will come with a unique code. Copy that code and paste it at the Check Out page after you are done shopping at www.thirsty.com.sg, and you will see that the e-gift card has been applied to your order.

  • Can the e-gift card be used more than once?

    Yes, provided there is still a balance remaining in the card.

  • Can e-gift cards be reloaded?

    No, you can't reload a gift card.

  • How do I check the balance remaining in the e-gift card?

    At the moment, you won't be able to check your own gift card balance, so just send us an email at orders@thirsty.com.sg, let us know your e-gift card's unique code and we'll get back to you with the information as soon as possible.

  • Can I apply a discount/promo code to my e-gift card purchase?

    No, discount codes cannot be applied to e-gift card purchases.

  • Can I use the e-gift card in conjunction with a discount/promo code?

    Yes. e-Gift cards are a form of payment.

  • Do you have physical gift cards?

    No, we don't.